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How to book a Club.

This guide will assist you in understanding how to book a Club in Clava. Clubs can be booked by Admin from the front desk, and by the customer from the service store.

Admin Booking

Navigation: Schedule > Find the Club you need to book

Process:

  1. Highlight the Club in the Schedule

  2. Select the Club or Session to Book

  3. Select Manual Booking

  4. Search for the Customer or Parent of the child

    1. Who's enrolling?

      1. Select the enrolling customer(s)

  5. Select the product that enables enrollment to the Club

    1. subscription that gives them access to the Club

    2. select a product that enables enrollment (Available to purchase)

    3. Pay Later

    4. Define the Start Date (this is optional)

Customer Booking

Navigation: Customers > Search> Account Login

Process:

  1. Select Clubs in the navigation bar

  2. Search for the location if in a multisite

  3. Select View Details to see the Club enrollment requirements & Select "Enroll Now"

  4. Who's Enrolling? Assign the Customer to the Club

  5. Select the product that enables enrollment to the Club

    1. subscription that gives them access to the Club

    2. select a product that enables enrollment (Available to purchase)

    3. Add any additional enrollers!

  6. Payment and confirmation!

    1. Any Promo Code or Gift Card's can be added at this step

Clubs usage notes & recommendations

  1. Although highlighting a club in the Schedule displays both "View Club" and "View Session" options, the "Allow single session booking / open enrollment" setting is intentionally omitted from the Club Creation sidebar.

  2. Customers are required to book the full club event rather than individual sessions.

  3. The "View Session" option exists strictly for operators to manage and check in attendees. This feature option also allows an operator to edit the details of a single session within the Club. An example of this is if one team session’s start time needs to be edited for a one off occurrence.

  4. Individual sessions can also be navigated to via the Club booking page.

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