Want to personalise your profile or add a picture for your child's connection? Great! You can easily upload an image during profile creation or when adding a child connection.

Supported File Types:

We accept JPG, JPEG, PNG, WEBP, and SVG files for profile pictures.

Troubleshooting Image Upload Issues:

Sometimes, you might encounter issues uploading your image. Here's what to do:

Image Size: The image might be too large. To keep things smooth, keep your photo under 5MB. You can resize your picture for free using online tools like Simple Image Resizer.

File Format: The format of your image might not be supported. We recommend using JPG, PNG, or WEBP for profile pictures. If your image is in a different format, you can convert it to JPG or PNG using free tools like Cloud Converter.

Error Messages:

The system will display a helpful error message if the image size or format is incorrect. The message will guide you towards a solution, like suggesting a resizing tool or recommending a compatible format.