This guide explains how to use the freeze feature for passes, packs, and subscriptions. Freezing allows customers to temporarily pause their active products, ensuring they only pay for the time they use. This feature is particularly useful for subscription-based products but can also be applied to passes and packs to prevent expiration.
For Administrators:
1. Configuring Freeze Settings:
Navigation:
Go to the settings for the specific pack or subscription you wish to configure.
Enabling/Disabling Freeze:
Scroll to the Options section and toggle the freeze feature on or off for individual pricing options.
Duration Settings:
Minimum Freeze Duration: Set the shortest permissible freeze period (e.g minimum of 7 days).
Maximum Freeze Duration: Define the longest allowable freeze period (up to 365 days).
Freeze Limits:
Specify the maximum number of times a customer can freeze their pass, pack or subscription.
2. Managing Frozen Products:
Freeze a Customers Pack or Subscription:
Login:
Log in to your account.
Passes & Subscriptions Navigation:
Navigate to their profile and click on Passes & Subscriptions.
Freeze Option:
Find the pass, pack or subscription, click on the 3 horizontal dots in the top right of the relevant card.
Select the "Freeze" option (if available).
Freeze Duration:
Start Date: Choose the date you want the freeze to begin (can be scheduled for future dates).
End Date: Select the date you want the freeze to end (within the facility's maximum duration).
Confirmation:
Confirm your freeze request.
Passes, Packs and Subscriptions Dashboard:
Use status sort option to view all currently frozen memberships.
Access detailed freeze information, including start and end dates.
Example of how the freeze settings and calculations work:
Freeze Feature Example | Details |
Operator Settings | Minimum Freeze Period: 14 days |
Minimum Freeze Window | 7 days |
Maximum Freeze Window | 365 days |
Today's Date | March 14, 2025 (Day 1) |
Earliest Possible Freeze Start Date | March 21, 2025 (Day 7) |
Latest Possible Freeze End Date | March 14, 2026 (Day 365) |
Customer Options | Can select any Start & End dates within the 7-365 day range |
| for a minimum of 14 days |
Example Start | Start: March 21, 2025 |
End | April 21, 2025 (31 days) |
For Customers:
1. How to Freeze Your Membership:
Login:
Log in to your customer account.
Passes & Subscriptions Navigation:
Navigate to your profile and click on Passes & Subscriptions.
Freeze Option:
Find the pass, pack or subscription, click on the 3 horizontal dots in the top right of the relevant card.
Select the "Freeze" option (if available).
Freeze Duration:
Start Date: Choose the date you want the freeze to begin (can be scheduled for future dates).
End Date: Select the date you want the freeze to end (within the facility's maximum duration).
Confirmation:
Confirm your freeze request.
2. Important Information for Customers:
Notifications:
You will receive email confirmations for your freeze start and end dates.
Automatic Reactivation:
Your membership will automatically reactivate on the selected end date.
Freeze Limits:
The number of times you can freeze your membership might be limited by your facility.
Duration Limits:
Note the minimum and maximum (365 days) freeze periods.
Key Points:
The freeze feature offers flexibility for both administrators and customers.
Clear communication through email confirmations is essential.
Freeze works best on subscriptions, but can be applied to packs and passes.
Contact Support:
If you have any further questions or require assistance, please contact our support team.