The Self Check-in Kiosk is a user-friendly web page that allows your members to quickly and easily check themselves in for classes or general entry. It's typically displayed on a tablet or laptop in your reception area.
Steps:
Location selection (applicable for multigym users)
Check-in Screen Setup
Check-in Configuration
Check-in Screen Setup
Navigation: Settings > Service store > Self Checkin
Choose a background image
Select the text and background color for the check-in box
View the link provided to check the image and text/background color choices
Save!
Check-in Screen Setup
navigation: Settings > Checkins
Manual Check-in
Enable manual check-in to provide a backup option for members who are unable to scan their barcode.
Search for themselves by name or email address.
Audible Alerts
Enable audible alerts on the self check-in kiosk.
Select your Check-in Success and Failed Alert Sounds
Customise the kiosk with a range of audio alerts for successful and unsuccessful check-ins.
Check-in Notifications
Disable admin notifications for successful and failed self check-ins.
How does it look?
Automatic Check-in:
With a Barcode Reader: When a member scans their barcode:
Successful Check-in: For general entry or single booked classes, the kiosk will display a success screen.
Unsuccessful Check-in: If the check-in fails (e.g., no active membership or insufficient credit), the kiosk will display an error message and guide the member on next steps.
Multiple Options/Family Check-in:
If a member has multiple bookings or arrives with family, the kiosk will present a screen allowing them to select the specific bookings or individuals they are checking in for.
Benefits of Using the Self Check-in Kiosk
Increased Efficiency: Streamlines the check-in process, reducing wait times for both staff and members.
Improved Member Experience: Empowers members with self-service options, providing a more convenient and independent experience.
Reduced Staff Burden: Frees up staff to focus on other tasks, such as assisting members with inquiries or providing personalised service.
Note: To ensure smooth operation, ensure the device hosting the kiosk has a reliable internet connection and that the barcode scanner (if applicable) is properly connected and configured.