Clava Self Check-in Permissions Guide
This guide explains how to configure Clava's self check-in permissions for members. Clava provides two options for managing member self check-ins:
Global Self Check-in Ability: When enabled, any member with an active membership can self check-in to classes or locations.
Self Check-in Competency: This allows you to manage self check-in permissions on an individual member basis.
Configuring Self Check-in Settings
Navigate to Settings > Checkins.
Configure the settings as required.
Here's a breakdown of the Self Check-in Competency fields:
These fields appear as simple on/off toggles when viewed on a member's profile.
To create a new field:
Click "Create new +".
Name the new field and add an optional description.
Click "Save".
You can edit or delete a custom field by clicking on the gear icon next to it.
Assigning Self Check-in Permissions
Visit the desired member's profile.
Click "Manage Member".
The custom self check-in permission fields will be displayed as toggle switches.
Enable or disable self check-in permissions for the member using these toggles.
Important Note: You only need to enable one permission for a member to grant them self check-in ability. Enabling additional options allows for more granular permission tracking.
Self Check-in Kiosk
What is it?
The Self Check-in Kiosk is a user-friendly web page that allows your members to quickly and easily check themselves in for classes or general entry. It's typically displayed on a tablet or laptop in your reception area.
How it Works
Access Your Kiosk:
Find Your Unique URL: Each location has its own unique URL for the Self Check-in Kiosk. You'll find this under Settings > Locations.
Open the Kiosk: Click the link icon to open the URL in a web browser, or scan the unique QR code.
Configuration Options
Manual Check-in:
Enables manual member lookups.
Allows members to:
Scan their membership barcode using the device's camera.
Search for themselves by name or email address.
Audio Alerts:
Customise the kiosk with a range of audio alerts for successful and unsuccessful check-ins.
Automatic Check-in:
With a Barcode Reader: When a member scans their barcode:
Successful Check-in: For general entry or single booked classes, the kiosk will display a success screen.
Unsuccessful Check-in: If the check-in fails (e.g., no active membership or insufficient credit), the kiosk will display an error message and guide the member on next steps.
Multiple Options/Family Check-in:
If a member has multiple bookings or arrives with family, the kiosk will present a screen allowing them to select the specific bookings or individuals they are checking in for.
Benefits of Using the Self Check-in Kiosk
Increased Efficiency: Streamlines the check-in process, reducing wait times for both staff and members.
Improved Member Experience: Empowers members with self-service options, providing a more convenient and independent experience.
Reduced Staff Burden: Frees up staff to focus on other tasks, such as assisting members with inquiries or providing personalised service.
Note: To ensure smooth operation, ensure the device hosting the kiosk has a reliable internet connection and that the barcode scanner (if applicable) is properly connected and configured.