Clava

Settings

Age Groups

Age Restriction for Account Registrations

Fair Access Policy

How to manage custom competencies and self check-in permissions. Understand how to set up and manage these features effectively.

Custom Competencies and Self Check-in

A Guide to Collecting Extra Member Information

Custom Fields in Clava

This guide will walk you through setting up and managing customer types in Clava, allowing you to create flexible pricing structures for different customer groups.

Customer Types: User Guide - Setup & Management

This guide will walk you through setting up and managing Customer types as part of Passes, Packs and Subscriptions. Thus allowing you to create flexible pricing structures for different customer…

Customer types: User Guide - Adding restrictions to Passes, Packs and Subscriptions

Everything related to Front Desk Checkins and self checkins

Access Control

Manage limits for bookings and timetable visibility

Bookings & Timetable settings

Payments

Plans & Pricing

Automated Drop-in Credit & Class Bookings on Clava

This guide explains how proration works in Clava for passes, packs, and subscriptions.

Understanding Proration in Clava

Bookings & Payments

General Settings

This guide will help you set up tax rates and fees for your Clava account.

Setting up Taxes & Fees

Business Settings

Configure all settings relating to check-in permissions including the self check-in kiosk.

Check-in Settings

Viewing and Exporting customer location visits / check in data

Accessing data about check in history

Checkins

Easily Connect Clava to Google Tag Manager for Tracking

Service store

Waivers

Supervision waivers - Indoor Climbing

Adding Connections in Clava: Understanding User Roles and GDPR

Online Store

Add a Location

Adding Amenities

Service Types

This guide will help you understand and utilise Clava's class types and categories

Class Types & Categories

This guide will help you add and manage studio spaces within your Clava location.

Spaces: Management Guide

How and where to set the general entry or drop-in price

General Entry (drop-in) Price

Locations & Studios

Adding a General Manager

Adding Roles

This guide will help you understand and customize the notification emails sent by Clava.

Email notification templates

Is there a way to have the schedule remember the site you've selected?

How to configure the automated transactional email for Fixed Term Subscriptions/Memberships renewal notifications

Automated Renewal Notifications for Fixed Term Memberships

Team & Communication

This guide explains the Trails feature in Clava, a powerful tool for tracking various events within the system. Trails provide a comprehensive history of actions, offering valuable insights into customer…

Understanding and Using Trails

This user guide will help users understand and use the Email log feature.

Email log

Miscellaneous

POS (point of sale) Settings Guide

Point of Sale

This guide provides details on the CSS classes you can use to override the default styling of our embedded widgets. By writing custom CSS, you can ensure the widget perfectly…

Widget Customization Guide: Overriding Default Styles

Widgets

Create a custom design with text, images, and links

Blog

Knowledge Base

Terms of Service

Contact Us

Privacy Policy

Resources

Support

Company

Find answers and get help from Intercom Support and Community Experts

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