Manual Group Bookings (Admin booking)
The manual group booking is a handy feature for users who need to assist customers with a group booking creation.
The booking setup is defined by the current group booking format and is outlined in the help Guide: How to create a group booking.
This Guide covers:
Create a manual group booking for an existing customer (search and select).
Create a manual group booking for a guest customer (no full account required).
Manually add/assign participants (existing or guest) to any group booking - helpful when the person responsible for making the booking has not sent out the RSVP link to all attending participants.
View incomplete waivers per participant
Direct guest customers to the new Waiver Station Kiosk to complete any required waivers.
Create a manual group booking for an existing customer (search and select).
Navigation: Schedule > Select a Group Booking
Select the + Manual Booking Button
The Sidebar window will show
Select the existing customer (if they have an account on file, or create a new customer using the New Guest functionality.
Input the Group booking details and the Group booking size
Add the customer or household members (Green Add button next to the booking customer)
Proceeded to complete the booking with the standard payment methods
If you close the POS window you will have to restart the manual booking process.
Manually add/assign participants (existing or guest) to any group booking & View incomplete waivers per participant
Navigation: Schedule > Booking you have booked.
From the completed booking you can manually add participants using the +Add Participant button
Simply click and search the participants name via the easy to use customer look up tool.
This is helpful when the person responsible for making the booking has not sent out the RSVP link to all attending participants.
From the same screen you will be able to see the waivers missing per participant.
Direct guest customers to the new Waiver Station Kiosk to complete any required waivers.
Note
Customers can still book online as normal.
Payment handling follows the same approach as when a customer makes a group booking today.
Manual bookings appear in your system the same way as customer-created bookings, with metadata indicating they were created by an operator.
Guest booking confirmation depends on your existing guest booking setup.