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Moving to an On-Demand Waiver

A guide to help you move from an account creation waiver / minor U-18 waiver to the On-Demand format.

This guide is designed to help you switch over to the on-demand waiver format.

This Guide applies to your gym if you have:

  • an adult waiver type "Account Creation"

  • you use the "Adding a family member" for minors/u-18's

& you want to switch over to an On-Demand Waiver

Why should I switch?

  • Smarter, more targeted waiver logic: Waivers can now apply to specific individuals, not entire accounts. A parent climbing solo doesn’t have to be blocked by their child's unsigned waiver, and vice versa.

  • Self Check-in Kiosk Multi Participant Waiver option: Allows the multi participant waiver to be toggled on and used.

Important Steps.

  1. Do not delete anything.

  2. Do not Deactivate any current waivers

  3. Read this Help Guide in full first

  4. Make sure you have read and understand the on-demand waiver help guide.

  5. Test this workflow in your demo module environment.

  6. Understand that you are not rewriting your waiver, no new waiver creation will be needed.

  7. Annual Waiver reviews are always recommended to make sure your waiver is up to date, this could be a good time to do this.

First Step

Navigation: Settings > Waivers and Documents

Adult Gym Waiver.

  1. Change the Waiver trigger type from Account Creation to: On-Demand

  2. Toggle the Required for location visit / General entry to the ON position

  3. Ensure the Applies to is set to 18+ for an Adult

  4. Ensure the Active toggle is set to Yes

  5. Toggling the Allow multi-participant option to Yes allows the parent signing the waiver to input minors and sign for them at the same time

  6. Toggle the Show in Waiver Station Kiosk to Yes

  7. Toggle the Show in Service Store Waivers Section to Yes

  8. Toggle the Show in Customer Profile Waiver Library to Yes

  9. Do not adjust the Set Renewal Cycle & Renewal Frequency, unless you wish to make a change

  10. Do Not select Force all members to re-sign this waiver

  11. Optional item: adjust the Custom Waiver Completion & Alerts

Minor Gym Waiver.

  1. Change the Waiver trigger type from Adding a family member or connection to: On-Demand

  2. Toggle the Required for location visit / General entry to the ON position

  3. Ensure the Applies to is set to Under 18 (not family or U16)

  4. Ensure the Active toggle is set to Yes

  5. Toggling the Allow multi-participant option to NO

  6. Follow the steps as above.

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