Note: This process only works on customers with Active Subscriptions. Pass and Packs will be Deleted, not Cancelled.
Navigation: Customers > search for the customer.
Process
Locate the subscription by clicking the 'Passes & Subscriptions' navigation
Locate the membership in question
Click the 3 dots icon beside the membership price.
Click on 'Cancel Subscription'
In the confirmation window that opens select the cancellation option and the button 'Yes, cancel'.
Once cancelled the subscription will not renew, however, the customer can continue to book into classes with any remaining credits up until the original renewal date. They will not be able to book anything after what would have been the next renewal date.
Note: An email is automatically sent informing the member of the cancellation.
Cancellation reason
Included as standard is a cancellation reason data capture that both customers and Front desk staff can complete after requesting a cancellation.
The information captured here is available by running the "Passes, Packs & Subscriptions - Cancellations" report for analysis.
