Subscription Duration Settings

Set the cycle for the renewal period (day, week, month, or year). For example, for a monthly renewal, set the interval to 1 and select "month".

A useful fee creation option, designed to reduce churn.

By default, the Subscription duration is set to run indefinitely (meaning the subscription renews continuously until manually canceled).

To set a fixed end date: Disable the default duration option. You can then specify the exact number of cycles (e.g., 6 cycles for a 6-month subscription that bills monthly) the subscription should renew before it automatically cancels..

This is handy if you want to offer a one-time subscription of, say, 12 months.

The Subscription minimum term ensures a customer remains active and continues to be billed for a set period before they are eligible to cancel.

To enforce a minimum term: Enable this option and specify the required number of cycles (e.g., 3 cycles for a minimum term of 3 months). Subscription charges will continue until this minimum term is fulfilled, regardless of when a cancellation request is submitted.

Define the number of cycles a subscription can run for, useful for short term offer creation.

The Cancellation notice determines the number of days a customer must provide before their cancellation is allowed to take effect.

Set the required number of days notice (e.g., 30 days). This helps you manage revenue and membership slots, ensuring a customer cannot immediately stop billing.

Toggling this option on allows you to set a cancellation fee. A simple and effective way to deter cancellation and reduce churn.

Auto set for unlimited, if amended this means the Subscription will end after the specified number of billing cycles. If a minimum term is set, this number must be equal to or greater than the minimum term value.

When enabled, this allows you to set the minimum number of times the subscription renews. This is great if you want to offer, say, an annual subscription that your customers can pay in installments when combined with the minimum term.

For example, you have an annual subscription costing £792. You can create a subscription where customers can spread the cost over 12 months:

Set the number of days notice required for cancellation.

Assign a fee paid by the customer if they wish to cancel.

Set the number of credits and how they are to be used.

Options for unlimited, specific and non specific assignment.

Active or inactive - a draft creation tool

Freeze times

Minimum freeze period

Maximum freeze period

Freeze fee - Charged before a pack or subscription can be frozen. Leave blank if no fee is required.

Member can freeze? - Enable to allow members to freeze and unfreeze their own pack or subscription.

Renewals happen on a specific day in the month

Day of the month renewal

Defer initial proration

Member can select renewal day

Minimum pro-rated amount

Enable for online sales in service store

Enable to apply to specific location(s).

Enable to limit sale based on customer age.

Select age groups to restrict sales

Enable to require a specific customer type for this pricing option.

Enable to limit usage to specific off-peak periods.