Steps to Process a Refund
Navigate to the Customer Profile: Go to the customer's profile page where you'll find their order history in the Orders section.
Locate the Order: Find the specific order you need to refund from the customer's order list and click on 'Refund'.
Refund details: Enter the refund amount, reason and add in any additional notes
Initiate the Refund: Click submit and if all is ok the request for refund will be accepted, check back later for confirmation - typically this takes a matter of seconds for the refund to be confirmed.
Refunds History - the refund will show here along with a link to view the refund receipt which can be downloaded by the customer.
Key Features
Quick Access: Process refunds directly from the customer's profile without navigating away to other sections.
Tips
Always verify the items being refunded before confirming the transaction.
Check that stock counts have been updated correctly after processing the refund.
Use this feature to handle customer queries more efficiently and provide faster resolution times.
For specific item refunds view the full transaction by clicking on the button 'View transaction'.