Overview
The gift card admin guide covers redemption history, order history and refunds.
Gift Card purchase history
Navigation: Products > Gift Cards
Opening up the Gift card screen gives you the purchase history for all gift cards.
Selecting the green “Reveal button” will give you the gift card code.
Selecting the Action Cog icon will enable you to see the gift card redemption details and view the order.
The Redemption screen will show you the individual item type that the gift card was redeemed against.
The View order will give you the full order transaction information and allow you to view the receipt, email the receipt and give any refund required.
Refund process
navigation: Products > Gift Cards > Action Cog icon > View order > Refund
Amount: enter the amount that is required to be refunded
Reason: Select a reason from the drop down menu
Member notes: Add any member notes, please note these will be viewable from the customers log in screen.
Internal Notes: Non Public information on the refund.
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