Multi-Credit Sessions and Courses
This guide explains how to set up and manage sessions and courses that require multiple credits from member passes, packs, or subscriptions.
What are Multi-Credit Sessions?
Multi-credit sessions are classes or activities that consume more than one credit from a customer's available credit balance. These are ideal for:
Extended duration classes (e.g., 2-hour workshops vs. standard 1-hour classes)
Premium or specialized sessions with higher value
Courses or programs that span multiple sessions
Setting Up Multi-Credit Sessions
navigation: Schedule > + > New Session
Create a new session and fill out the required fields
In the capacity section select the toggle Multi Session Credit
Enter the number of credits required to redeem to book the Session
Select Preview to review your work or Create Session to Save
Editing a Single Session
To Edit an existing Session, simply select the cog ⚙️ icon of the session you wish to edit and edit the Multi Session Credit value, and clicking Save to continue.
Bulk editing multiple Sessions.
To Edit multiple existing Sessions, simply:
Select the Agenda view
Filter by Session type
Filter by the name of the Session you wish to bulk edit
Select the bulk edit box
Click Edit
In the sidebar window edit the Number of Credits required to book
Save Changes!
Creating Multi-Credit Courses
Courses are series of related sessions that can be booked together or individually.
Setup:
Create a Session with multiple credit requirements
Select that session as your Class Type
Customers' credits are deducted as they attend each session
Allows flexibility for customers to miss sessions if needed
Customer Experience
Booking a Multi-Credit Session
When customers view multi-credit sessions in the booking system:
The credit cost is clearly displayed (e.g., "2 credits required")
Their available credit balance is shown
They can only book if they have sufficient credits
Credits are deducted immediately upon booking confirmation
Insufficient Credits
If a customer doesn't have enough credits:
The booking system will display a message indicating insufficient credits
Customers can purchase additional credits or a new pass/pack
Alternative payment options may be displayed (drop-in pricing, if configured)