Navigation: Customers > Waivers and Documentation > Completed Waivers
Within the completed waivers section, you will see all the waivers that the customer has signed for themselves and any family members assigned to their account.
Here you have 5 options for Waiver auditing and control.
Resubmit.
Selecting Resubmit forces the customer to redo the waiver. This is a useful tool for when a waiver has been incorrectly filled out, or when a waiver has been filled out by a minor without a parents knowledge
View.
This button gives you the waiver in full in the sidebar.
Expire.
Expiring a waiver deletes the waiver and the customer is required to create a new waiver.
Bypass/Remove Bypass
In the event that you have a Flag* in the waiver you can select the Bypass function to circumvent the waiver flag, a new box will pop up and you will be required to give the reason.
Remove Bypass is the alternative action allowing you to re-raise the flag on the waiver.
* Flags are used to identify submissions that require operator attention. Example: Flag submissions where the customer answered "No" to "Have you participated before?" so staff can provide additional guidance.
Refresh
The refresh button is there to force a refresh of the waiver screen, ensuring that all changes made are assigned to the correct column.
