Waivers are a powerful and flexible feature of Clava.
No longer do you need to use an external waiver provider, on Clava you can create waivers for many different uses.
You can create waivers for customers to review and complete for the following scenarios:
When signing up in general
Adding family members (typically juniors) and connections
When booking any session or course
When booking a specific session or course
Purchasing a pass, pack or subscription
To create a waiver, click Settings > Waivers & Documents
Create a waiver type by clicking the button '+ Create new'.
Title: give your waiver a title - this will be publicly visible - something like Par-Q, Junior Waiver etc.
Show at: choose when this waiver should be shown, options are:
On Sign up
Adding family or a connection
Booking any / all sessions or courses
Booking a specific session or course
Purchasing a specific pass, pack or subscription
Applies to (only shows when selecting on Sign up or Adding family or a connection: Here you can choose from any age groups you have set up, or if you allow members to supervise or be supervised, choose accordingly:
Description: Add your waiver text, format the text, add images or video as required
Question: - this is where you can build waiver questions, checkboxes, signatures etc
Conditions: Customise your waivers with conditions. Set specific criteria (yes/no or checkbox questions) to trigger flags for certain responses. When viewing a customer/members profile any waivers that have been flagged will show a red 🚩 symbol indicating there is an issue which requires checking.
Add more questions as required
Active: Set the waiver active or inactive - when inactive the waiver will not be shown to members
Existing members will be required to resubmit: Once a waiver is created and you come back to make any changes, you can forcte the waiver to be shown to members again to read and agree.
Where can members agree to waivers?
When a customer logs into their account they will be presented with any waivers which they are required to address. Waivers cannot be skipped, and must be actioned before they can carry out any other tasks - such as book a class etc.
For adding child waivers see the article Adding a child wiaver.
For adding a supervision waiver see the article Supervision waivers - Indoor Climbing.