When to use it
The booking shows an unpaid balance and the customer is ready to pay now.
You need to take full payment for the remaining balance.
You need to take partial payment for selected sessions (only if supported for that booking type).
Before you start
Confirm you are viewing the correct customer and booking.
Check what is unpaid and what is already paid.
If taking partial payment, confirm partial payment is allowed for this booking type.
Step-by-step
Open the unpaid session, course, or group booking.
Select Collect payment (or Open POS) to launch the POS flow.
Review the items shown:
What you are charging for
Total due for the selected items
Any remaining unpaid balance
Choose what to charge:
Pay in full to collect the entire outstanding balance.
Select sessions to charge only specific sessions (if available).
Take payment using your normal POS payment method.
Confirm the result:
Success message shows payment captured.
The booking updates immediately to reflect the new payment state.
What you should see after payment
The booking shows a reduced or cleared unpaid balance.
Paid items are marked as paid.
Any unpaid items remain clearly visible.
Common issues and how to fix them
I can’t see “Collect payment / Open POS”
Check you have the right permissions.
Confirm the booking is eligible and has an unpaid balance.
The amount looks wrong
Recheck which sessions or items are selected.
Confirm discounts, credits, or previous partial payments are applied as expected.
Payment failed
Retry after confirming payment details.
If it continues to fail, record the error message and escalate to support.
Tips
If some sessions are already paid, double-check selection so you only charge what is unpaid.
Keep an eye on the “remaining unpaid balance” before confirming payment.
Escalation checklist (include in a support request)
Booking ID and customer
What you attempted to charge (full vs selected sessions)
Total shown in POS
Error message or screenshot
Time of attempt