Session / Class details
When a schedule of sessions has been created, there are a number of actions you can take for administering a session.
How to view session/class details
In the schedule, clicking on the session name will open the session details page, this page gives you all the important information about the session:
Capacity
Status
Age Restrictions
Duration
Class Type
Drop in price
Credits to book
Instructor/s
Class link
Booking
Editing a session (settings)
Over to the right of the page you will see a cog icon ⚙️ - click this icon to reveal these options:
Edit class: Click this to edit details about the session/class.
Email class: Click this to select all session participants (or selected ones), create an email message (using the pre-loaded template or write your own message) and send to all selected participants.
Duplicate: Duplicate this session - and then edit to update details
Cancel: Cancel the session - this will send an email automatically informing participants the session has been cancelled
Bookings/Waitlist/Cancellations/Notes
This section of the session detail pages allows you to manage the event bookings.
“+ Manual Booking” Button - This allows you to manually create a booking within the session for multiple or singular participants. For more information on Manual Bookings, see the Session Multi-participant Manual Booking help guide.
Navigation tabs:
Bookings - shows all the participants who are booked onto to the session
Waitlist - shows all wait-listed participants
Cancellations - shows all the participants who cancelled the session
Notes - Any associated notes attached to this session will be displayed here.
Secondary navigation (view options)
Show: All, Not Checkin, Present
Example
The example below shows a complex booking to demonstrate the range of payment methods, check in options and participant assignments that can occur.
Using the image as a reference, below are explanations as to each customer.
Jack Demo: Customer has Paid with their membership and has booked 3 guests which are awaiting assignment. Their waiver is complete and can be checked by selecting the >, this opens up the Waiver check screen and shows the waiver completion date.
Ryan Smith: Paid with membership and has complete waivers
Phil Parker: Has being manually booked in for Free, and has booked in 3 friends.
Leo Dev: booked, waiver is complete
Chris Cross: booked and has requested not to have a photo on their account
Steve Jobs: Has been checked in to the booking & has an incomplete waiver
Steven Smith: Unpaid and has booked 1 guest.
Selecting the three dots next to a customers name opens a window allowing you to mark the booking as a no show & gives access to the cancel function.
Waitlist information
When a session is full, customers can join the waitlist.
The waitlist is automated so that if someone cancels from the session, the next/first person on the waitlist is automatically promoted to the session.
An email is sent out automatically to the customer informing them a spot opened up in the session and they have been booked automatically onto the session.
The customer then has the choice to cancel if they wish.