When a schedule of sessions has been created, there are a number of actions you can take for administering a session.
How to view session/class details
In the schedule, clicking on the session name will open the session details page, this page gives you all the important information about the session:
Capacity
Status
Age Restrictions
Duration
Class Type
Off peak
Drop in price
Instructor/s
Class link
Bookings
Settings
Editing a session (settings)
Over to the right of the page you will see a cog icon ⚙️ - click this icon to reveal these options:
Edit class: Click this to edit details about the session/class.
Email class: Click this to select all session participants (or selected ones), create an email message (using the pre-loaded template or write your own message) and send to all selected participants.
Duplicate: Duplicate this session - and then edit to update details
Cancel: Cancel the session - this will send an email automatically informing participants the session has been cancelled
Delete: Removes the session from the schedule
Bookings/Waitlist/Cancellations
This section of the session detail pages show who's booked onto a session, anyone on a waitlist as well as anyone who has cancelled. Here you can check people into a session, cancel them from the session as well as filter by checkin status.
Checkin
Easily check members in (and out) of a session by clicking the check in button shown with each member, you will be prompted to confirm you wish to check that person in.
Undo Checkin
To reverse a checkin click the ⚙️ icon associated with the member booking, here you can undo the check-in as well as cancel.
Cancelling a booking
When you need to manually cancel a booking, click the ⚙️ icon associated with the member booking and cancel. You will be prompted to decide whether cancelling this booking will refund the session credit back to the member or not.
Manual Booking
You can manually book a member into a session, start by clicking the Manual Booking + button - search for the member you wish to manually book.
Once the member has been found you have several options to book them onto the session:
Book using existing membership: If the person already has a membership/s select the appropriate membership to complete the booking.
Book as unpaid: Choose this option to book the person on as unpaid you can then arrange payment with the member at a later date.
Book for free: This will book a member in free of charge
Point of sale: This will open the POS window, by default if the session has had a drop in price added, this will automatically be added to the cart. Check out this article on Point of sale.
Waitlist
When a session is full, customers can join the waitlist.
The waitlist is automated so that if someone cancels from the session, the next/first person on the waitlist is automatically promoted to the session.
An email is sent out automatically to the customer informing them a spot opened up in the session and they have been booked automatically onto the session.
The customer then has the choice to cancel if they wish.