Scheduled Session Booked Participant details & options
Navigation: Schedule > View Session > Click on the 3 green dots
Menu options:
Add Guests
Resend Email
Mark a no-show
Cancel
Cancel all (shown for multi-participant bookings)
Add Guests
Selecting the Add Guests option brings up a pop up window allowing you to increase the number of Guests a customer wishes to bring.
Select the number of Guests (this is limited by the booking capacity)
Continue with standard multi-participant guest sidebar booking process
Resend Email
Selecting the re-send email, will auto send the notification email to the customer who booked the session.
Mark a No-Show
Marking a customer as a now show will give a visual alert in the Check in Column that informs staff that a customer will not attend the session.
To remove simply click the 3 green dots and select remove.
Cancel & Cancel all.
Selecting either the Cancel or Cancel All, gives the option to then cancel with a credit refund or without, this is referencing refunding a session credit to the customers membership, not the Credit Card.
To issue a Credit Card refund, first cancel the session and select no refund, then issue the Credit Card refund via the transactions refund process.
