Booking with a pass, pack or subscription:
Customers can choose between paying a per-class fee or purchasing a pack or subscription. However, there are limitations which can prevent successful bookings.
Pack or subscription limitations:
Class inclusion: Memberships may not cover all classes. For example, a "Yoga Membership" might only include Yoga classes, excluding reformer pilates sessions.
Membership status: Inactive memberships (expired or not yet active) cannot be used for booking.
Troubleshooting:
When a customer cannot book using a Pack or subscription, check these factors:
Class inclusion: Ensure the desired class (type) is included in the membership.
Membership status: Verify the membership's active status and confirm the class falls within the validity period.
Ensure the membership includes class credits and not just pass credits.
Checking the status:
To check the status of a customers pass, pack or subscription, head to Customers . look up the customer in question. The click on Passes & Subscriptions, you will see Active, Expired and Frozen products.
We can see that in the below Dana has 4 class credits available to use and unlimited passed, and is on a Monhly rolling membership.
To find out more about editing a customers pass, pack or subscription, check out our article Edit a customer's pack or subscription.
