Booking with a pass, pack or subscription:
Customers can choose between paying a per-class fee or purchasing a pack or subscription. However, there are limitations which can prevent successful bookings.
Pack or subscription limitations:
Class inclusion: Memberships may not cover all classes. For example, a "Yoga Membership" might only include Yoga classes, excluding reformer pilates sessions.
Membership status: Inactive memberships (expired or not yet active) cannot be used for booking.
Troubleshooting:
When a customer cannot book using a Pack or subscription, check these factors:
Class inclusion: Ensure the desired class is included in the membership.
Membership status: Verify the membership's active status and confirm the class falls within the validity period.
Checking the status:
The image below shows how to check a customers Pack or subscription status for the duration, remaining credits, Pack or subscription type and if any restrictions apply.
