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Decoupling a child/family member

Many climbing gyms will allow children at the age of 16+ to have their own accounts and to no longer be tied to an adult account.

Decoupling is very straightforward.


Navigation: Customer, Login as customer > Profile > Family

  • Select the ⚙️ cog icon for the child/family member to decouple from the adult account.

  • Select the Decouple option.

The final step is to add an email address for the newly decoupled account so that they can login and manage their account moving forwards.

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