This guide provides an overview of the features and how to use them effectively.
Finding and checking in a Customer
Use the single search field at the top of the page
Type a name, email, or scan a barcode
Select the customer from the results
Customer details are clearly displayed allowing operators to get an at-a-glance overview of the customer
Clear and prominent alert messages help highlight any issues with waivers, competencies or if the customer has no passes or Subscriptions
Use the clear (X) button to reset your search
Clear warning dialogue's are displayed in context with the where the issue relates.
Managing Check-ins
Switch between tabs to view different check-in types
History: Use quick filters (Today) or set specific location and/or dates
Create a new check-in with maximum 3 clicks
Sell a pass or subscription direct from the checkins page
Viewing Analytics
Data cards at the top of the page show key metrics
Compare today's performance against yesterday
Monitor check-in completion rates and failures
Tips for Optimal Use
Use the tab navigation to quickly switch between check-in, History and Failed Check-ins
Leverage quick filters to focus on relevant timeframes
Take advantage of the single search field for all your lookup needs
Monitor analytics cards to track daily performance
Frequently Asked Questions
How do I find failed check-ins?
How do I find failed check-ins?
Failed check-ins have been moved from the History tab to their own dedicated Failed Checkins tab for easier access and management.
Why am I seeing a skeleton UI when I load the page?
Why am I seeing a skeleton UI when I load the page?
The skeleton UI indicates that content is loading. This provides a better user experience by showing where content will appear, rather than displaying a blank page.
How many clicks does it take to create a new check-in?
How many clicks does it take to create a new check-in?
The interface is designed to require no more than 3 clicks to create a new check-in.