Skip to main content

How to make a Group Booking

Updated over a week ago

Book an event in a few minutes.
Customers can also pay a deposit now and the balance later.


Steps

  1. Choose a group booking event

    1. from either a widget on the operators website or from the service store timetable, select the required group booking

  2. If already an account holder, login, else continue as a guest

  3. Add in the details as the lead booker

  4. Create a title if desired

  5. Add in a personalised description of the booking with invited participants will see

  6. Set the booking size

  7. Click 'Continue to payment'

  8. Payment

    1. choose whether to pay in full or pay a deposit (if shown)

    2. Insert payment card details and click 'Complete payment'

  9. Confirmation
    Once payment is confirmed you will be shown the confirmation screen along with a confirmation email with:

    1. Booking reference number

    2. Invitation link to share with guests

    3. Timeline for final payment (if any)

Managing guests and waivers

  • Use your Invite Participants link to invite guests - or click on the share icon to share via messages, WhatsApp etc or the email icon to email directly to your invited participants

  • Use the access code in order to manage your payments and RSVPs by using the same link as the Invite participants

    • When on the RSVP page, click on the button that says Access code

    • Once entered you can make any payments and remove any participants from the RSVP section on the page

  • Guests will RSVP and complete any waivers online


FAQs

Do I need an account?

No, bookings can be made as a guest and invited participants do not require an active account

Can I change the date?

You cannot alter that date of a booking, Contact the centre for assistance on date changes.

Can I add or reduce participant numbers later?

Yes, your centre can arrange for adding additional participants as well as reducing participant numbers, for details contact them directly.

Troubleshooting

  • Payment declined: try another card or contact your bank

  • Didn’t receive confirmation email: check spam, then contact your centre

Did this answer your question?