Before you begin this process you must have set up your Subscriptions and a Day Passes.
This guide is built around the scenario of a member who has a monthly subscription, that offers 1 free guest pass per month to bring a friend in to climb. Both Member and Guest have created a profile and signed a waiver.
Guest Passes are a good way to introduce potential new climbers into your community.
Member Guest Pass Setup
Navigation: Products > Discounts > Create New Discount.
Input the Discount name
Toggle Make a member benefit, therefore this will be an Automatic discount - no code required.
Choose which pack or subscription the customer is required to hold
Multiple memberships may be assigned.
To select all the membership types, click the grey title bar
Create a discount percentage (Use 100% for a Free pass)
Decide on the the number of times a customer can use the discount in the configurable time slots
We recommend matching the subscription billing Period e.g. 1 per month
Application. What does the discount apply to?
Specific items > Passes > Use a non-restricted Adult Day Pass
Skip the time period
Make it Active
Save your work!
Member and Guest Check-in Process
Navigation: Customer > Search for the Member’s Customer account
Check the Member has a valid Subscription
Click on New Sale
This will bring out the POS sidebar
Click on the Day Pass you selected in the earlier steps
Click on the “customer assignment removal” icon next to the Pass in the Cart.
Reassign the Day Pass in the Cart to the Member’s Guest
(Use the Assign function only)
Process the Sale
This will now process as a Free Sale as you have a 100% Member Benefit setup in your discounts for once a month.
The Auto Check-in will automatically check in the Guest
Finally, check-in the Member using the standard process or have them scan in at your check-in kiosk.
Member Guest Pass Usage Review
To review how many Guest Passes are being used, follow the steps below:
Navigation: Products > Discounts
Select the number in the Redeemed column, that aligns to the Guest Pass Member benefit.
Review the information!
