The Self Check-in Kiosk is a user-friendly web page that allows your members to quickly and easily check themselves in for classes or general entry. It's typically displayed on a tablet or laptop near to the front desk.
Steps:
Location selection (applicable for multigym users)
Check-in Screen Setup
Check-in Configuration
Check-in Screen Setup
Navigation: Settings > Service store > Self Checkin
Choose a background image
Select the text and background color for the check-in box
View the link provided to check the image and text/background color choices
Multi Site operators will have a list of all their Self Check-in URLs
Save!
If you are a multi-location operator, you can generate individual location check-in windows via Settings > Locations > Click on location > Scroll down and hit Generate
Check-in Screen Setup
navigation: Settings > Checkins
Require competency to self check-in to scheduled instructed session bookings
Enable to block any person from checking into a scheduled booking where competencies are required.
Require competency for location self check-in
Enable to block any person from checking into a location where competencies are required.
Restrict checkin if there are any unbypassed waiver flags
When enabled self checkin will be restricted.
Restrict checkin if there are incomplete waivers
When enabled self checkin will be restricted for anyone with an incomplete waivers.
Require profile photo for check-in
When enabled checkin will be restricted for anyone without a profile photograph.
Restrict self-checkin kiosk access on a customer by customer basis
When enabled the restriction button will become available in the customer profile and for each family member.
Manual Check-in
Enable manual check-in to provide a backup option for members who are unable to scan their barcode. Initials, DOB required.
Admin option
Check-in Notifications
Disable admin notifications for successful and failed self check-ins.
How does it look?
Automatic Check-in:
With a Barcode Reader: When a member scans their barcode:
Successful Check-in: For general entry or single booked classes, the kiosk will display a success screen.
Unsuccessful Check-in: If the check-in fails (e.g., no active membership or insufficient credit), the kiosk will display an error message and guide the member on next steps.
Next steps,
for further setup and usage please check out the Check-in Settings Help Guide.
Benefits of Using the Self Check-in Kiosk
Increased Efficiency: Streamlines the check-in process, reducing wait times for both staff and members.
Improved Member Experience: Empowers members with self-service options, providing a more convenient and independent experience.
Reduced Staff Burden: Frees up staff to focus on other tasks, such as assisting members with inquiries or providing personalised service.
Note: To ensure smooth operation, ensure the device hosting the kiosk has a reliable internet connection and that the barcode scanner (if applicable) is properly connected and configured.