Subscription Duration Settings
This section details how to manage the duration and minimum term of a recurring Subscription/Membership, or Pack, giving you granular control over when billing ends and under what conditions a customer can cancel.
Subscription Duration
By default, the Subscription duration is set to run indefinitely (meaning the subscription renews continuously until manually canceled).
To set a fixed end date: Disable the default duration option. You can then specify the exact number of cycles (e.g., 6 cycles for a 6-month subscription that bills monthly) the subscription should renew before it automatically cancels.
Subscription Minimum Term
The Subscription minimum term ensures a customer remains active and continues to be billed for a set period before they are eligible to cancel.
To enforce a minimum term: Enable this option and specify the required number of cycles (e.g., 3 cycles for a minimum term of 3 months). Subscription charges will continue until this minimum term is fulfilled, regardless of when a cancellation request is submitted.
Cancellation Notice
The Cancellation notice determines the number of days a customer must provide before their cancellation is allowed to take effect.
Set the required number of days notice (e.g., 30 days). This helps you manage revenue and membership slots, ensuring a customer cannot immediately stop billing.
