If you (or a member) accidentally cancelled a customer's subscription then providing the subscription in choice has not reached its original renewal date, it can be 'uncancelled'.
Note: When a Subscription cancellation request is made, it is marked as 'pending cancellation'. If you change your mind, the subscription may be restored before its scheduled cancellation date - e.g. the date on which it would renew.
Navigate to customers and click on 'Passes & Subscriptions'
Find the subscription in question, click on the 3 dots … to the right of the price information
Click 'Keep subscription'. The subscription will then be reinstated with the original renewal date.
Can customers undo a cancelled subscription?
Yes, customer can undo a cancelled subscription in the same way as described above, the steps for a customer are:
Login to to their account
Navigate to their profile
Choose 'Passes & Subscriptions'
Locate the subscription which is in 'Pending cancellation' status
Select the three dots by the price
Choose 'Keep subscription'
The subscription will be immediately reinstated
