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Setting up a recurring / subscription membership
Setting up a recurring / subscription membership

This guide will help you set up recurring or subscription-based memberships on Clava's admin panel.

Updated over a week ago

Creating Recurring/Subscription Memberships

This guide will help you set up recurring or subscription-based memberships on Clava's admin panel.

Accessing Membership Settings:

  1. Head to the Memberships section on the admin sidebar.

Setting Up the Membership:

  1. Click Create New.

  2. Fill in the basic details:

    • Title: Main name of the membership.

    • Subtitle: A short description.

    • Description: Detailed explanation of the membership benefits.

    • Additional Settings:

      • Status: Make the membership purchasable by setting it to "Active".

      • VIP/Priority Booking: Allow members to book classes exceeding the limit (controlled in Booking & Timetable settings).

      • Delayed Start: Give members the option to choose their start date.

      • Corporate: Restrict purchase to corporate entities only.

      • PT / Instructors: Limit purchase to personal trainers or instructors.

      • Hidden: Hide the membership publicly and use a private URL for access.

  3. Set Publishing Options:

    • Active From: Date the membership becomes available for purchase.

    • Active To: Date to remove the membership from sale (optional).

  4. Click Create.

Setting Up Pricing Options:

  1. Click Add New Pricing Option.

  2. Title the option (e.g., Standard, Concession).

  3. Add an optional Description.

  4. Set the Price.

  5. Choose Subscription for recurring payments.

    • Note: This option cannot be changed later.

    • Set membership expiration

    • Set billing interval

  6. Select Subscription billing type:

    • Subscription Duration: Set the membership length (indefinite by default).

    • Subscription Min Term: Allow members to cancel anytime.

    • Cancellation Notice: Prevent premature cancellations (optional).

    • Charge Cancellation Fee: Set a fee for membership cancellation (optional).

Setting Up Usage:

  1. Define Credits and their usage:

    • Assign Specific Credits: Set up individual credit options.

    • Number of Credits: Total number of credits and their application (e.g., classes, entry pass).

Additional Options:

  1. Pricing Option Status: Set the option to Active or Inactive.

  2. Freeze Option: Allow members to freeze their memberships (configure settings like number of freezes, max duration, and fees).

  3. Restrictions:

    • Location: Limit membership to specific locations.

    • Age: Restrict purchase based on age.

    • Off Peak: Designate the membership for off-peak hours.

Final Steps:

  1. Click Create New after configuring all options.

  2. You can add more pricing tiers (e.g., Bronze, Silver, Gold) by repeating the above steps.

  3. Members will see the available pricing options and choose the one that suits them.

  4. Upon purchase, the membership will be added to their account.

Remember:

  • Subscription billing options cannot be edited after creating a pricing option.

  • Clava offers a powerful membership tool for building diverse pricing structures.

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